Crisis Telephone Service

24-hour Crisis Telephone Service: 0800 151 0023

Our 24/7 crisis telephone service is the first point of contact for people who are in mental health crisis and who live in Barnet, Enfield and Haringey.

The service team consists of qualified clinicians (nurses, social workers and occupational therapists) and administrators (called ‘referral assistants’).

We take referrals from:

  • individuals themselves (self-referrals)
  • GPs
  • London Ambulance Service and the Metropolitan Police
  • other external agencies including housing providers, charities and voluntary organisations
  • family members, carers and friends

The service provides telephone support and signposting to appropriate services to help people to feel safe and supported and included in the decision making around their care.  

The crisis telephone service will screen all urgent referrals to establish if the person is in acute mental health crisis and requires support from our crisis resolution home treatment teams. The crisis telephone service staff will gather information from the referrer and scrutinise records to determine the level of urgency and most appropriate service to signpost to.

They will try to establish the person’s willingness to engage with mental health services. If the person is referred to their local crisis resolution home treatment team, the local team will then contact the individual to offer and arrange an assessment.

If an individual is already being supported by a community mental health team, the crisis telephone service will contact the local team and/or the respective care coordinator to alert them of concerns about any potential relapse in mental health.

  • Summary:
    Our 24/7 crisis telephone service is the first point of contact for people who are in mental health crisis and who live in Barnet, Enfield and Haringey.
  • Audience:
  • Condition:
  • Location:
  • Map Location:
  • Service category:
    Mental Health Services