Support in a crisis

Help in a mental health crisis

Our services have been heavily affected by the NHS response to the rapidly evolving coronavirus (COVID-19) situation which will lead to us taking longer than usual to answer your call. Please bear with us.

We ask that you do not attend any of our sites without first calling our crisis lines due to the risk of spreading the coronavirus.

We’ve introduced a new Crisis Telephone Service for people living in Barnet, Enfield and Haringey experiencing a mental health crisis: 

24-hour Crisis Telephone Service: 0800 151 0023

You can call this number to get help or advice in a crisis from our trained mental health advisors and clinicians, 24 hours a day, 7 days a week, 365 days a year.

Urgent and non-urgent referrals to our specialist adult mental health services, such as eating disorders and personality disorders, will remain unchanged. Referrals to CAMHS will also remain unchanged.


If you do not receive any of our services, you should first speak to your GP (family doctor).

If you don’t have a GP, you can find one near you on NHS Choices

If you already use our services, please contact your local service during office hours and call our 24-hour Crisis Telephone Service outside these times.


Worried about yourself or someone you know and not sure what to do?

If you or someone you know is experiencing mental health difficulties, you should speak to your GP first.

They will be able to advise you on different ways to provide treatment or refer you to one of our services. There are also lots of charity support lines you can call for help and support.

Experiencing mental illness can be difficult to understand. There is a lot of information available for those with a mental illness and their families and carers.

Help in an emergency

If you are worried about your immediate safety or have thoughts about hurting yourself or other people:

  • Call 999 for emergency services


Referrals to our 24/7 Crisis Telephone Service

More information about how referrals to our 24/7 Crisis Telephone Service work is available on this page.

Every mental health trust in London has put in place a 24/7 crisis line for people of all ages - children, young people and adults. The lines which are free to call can provide advice to those in a crisis. These crisis lines are supported by trained mental health advisors 365 days a year. You can find the 24/7 crisis line numbers for each area of London using the NHS Service Finder.

Other helplines

If you are looking for support or advice or have an emotional issue you’d like to talk through, you may also find one of these helpline numbers useful.


Call: 116 123
Available: 24 hours a day
Confidential and non-judgemental emotional support whenever you need someone to talk to.


Call: 0300 304 7000
Available: Daily 4.30pm – 10.30pm
Saneline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems.


Call: 0845 456 0455
Available: Monday to Friday 10am – 2pm 
Rethink is the largest severe mental illness charity in the UK. The advice team are available to provide specialist advice on a wide range of mental health issues.

FRANK helpline

Call: 0800 77 6600
Available: 24 hours a day
The FRANK campaign helpline provides information and advice about drugs and information on local services. The service can take calls in over 120 languages via a three way call with a translator.


Call: 0800 1111
Contact Childline anytime.
Calls are free and confidential. Calls are not recorded and your number won't show up on any phone bills.


Text "SHOUT" to 85258 or visit Shout Crisis Text Line
Available: 24 hours a day 
Shout offers confidential 24/7 crisis text support for times when immediate assistance is required


Call: 0800 068 41 41 or Text: 07860 039967
Available: 9.00 - midnight, 365 days a year
Papyrus provides confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person

The Mix 

Call: 0808 808 4994 or Email
Available: 11.00 - 23.00 every day
The Mix provides provides free, confidential support for young people under 25


Call the Youthline (under 18’s) 0808 801 0711 or Studentline 0808 801 0811
Available: Monday to Friday 9.00 - 20.00, Weekends and Bank Holidays 16.00 - 20.00
Beat provide support to help young people who may be struggling with an eating problem or an eating disorder


Kooth is a free, safe and anonymous online mental wellbeing community including live chat with the team, discussion boards, magazine with helpful articles and a daily journal a magazine

Good Thinking

Good Thinking is London’s digital wellbeing service and provides a range of resources for young people to help improve mental wellbeing including free NHS-approved apps