Coronavirus advice

Date: 20 March 2020


The Trust is taking extensive measures to prepare for cases of coronavirus, also called COVID-19, among our staff and patients, and the wider community. 

We are working with Public Health England and NHS England, and following their latest guidance.  

If you live alone and you have symptoms of coronavirus – a high temperature or a new, continuous cough – stay at home for 7 days from when your symptoms started.

If you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Read more advice about staying at home.

Urgent advice: Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service  - Only call 111 if you cannot get help online.


How to avoid catching or spreading coronavirus


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell


  • do not touch your eyes, nose or mouth if your hands are not clean


Your appointment 

If you need to rearrange your appointment, please phone the telephone number listed on your appointment letter.


Restricted visiting

To keep patients, visitors and staff safe and stop the spread of coronavirus, we are restricting visits to the hospital.

Only one, essential visitor is allowed – for example a family member or carer.

  • Visits are restricted to 45 minutes a day.
  • All visitors are asked use the hand gel provided as they enter the hospital and clinical areas.
  • Visitors are asked not to visit if they are unwell or have cold or flu-like symptoms.
  • Visitors must comply with our infection control practices if visiting a patient with an infection.
  • No visitors allowed on older people's wards, in order to protect our vulnerable older patients.

If you have any concerns or questions, please contact the ward before visiting.


Find out more about Coronavirus 

Click here to access Easy Read Information.

Click here to see translations of Government advice and information in other languages.

Click here to see guidance about household isolation.

Access the World Health Organization's COVID-19 WhatsApp Health Alert service through this link. WhatsApp users can simply type “hi” to activate the conversation, prompting a menu of options that can help answer their questions about COVID-19. The messaging service provides the latest news and information on coronavirus including details on symptoms and how people can protect themselves and others. 


  • Summary:

    The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also making sure services are available to the public as normal.