Friends and Family Test

On 01 January 2015 the Trust introduced the NHS Friends and Family Test (FFT).  You can read more about the test in the page below.

What is the Friends and Family Test?

The Friends and Family Test (FFT) is an easy to understand question that is being asked of patients about the care they have received by NHS providers all over the country. This is an important opportunity for you to give us your feedback on the care and treatment we provide to you.  Your feedback will help us to improve our services.

What is the FFT question?

Patients will be asked “How likely are you to recommend our services to friends and family if they needed similar care or treatment?”  You are invited to respond to the question by choosing one of six answers ranging from extremely likely to extremely unlikely.  You will also be invited to tell us the reason for your selection. If you are unable to answer the question, a carer, friend or family member is welcome to respond on your behalf.

When will I be asked the question?

If you are an inpatient, you will be asked the question when you are discharged or within 48 hours.  If you are receiving long term care then you will be asked at some point during your treatment. You will be given the option of answering the question on a postcard, or online via our website. 

Your response is anonymous.

Where can I see the results?

For more information about the Friends and Family Test you can watch a video on You Tube or visit the NHS England website. 

Information is also available in the following guides:
Friends and Family Test patient guide
Friends and Family Test patient guide - easy read

See service users and carers feedback

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