Comments, compliments and complaints

If you would like to give us feedback about your experiences within our service, we want to hear from you. Here you will find information on how to tell us what you think or make a complaint so we can learn more and improve our services.

You can also access a copy of our complaints leaflet for Enfield Health Services or All Other BEH Services

The Patient Experience Team

If you are unhappy with the care you received, we want to know about it as soon as possible. Your comments and complaints are taken very seriously by us. Your complaint will be treated in confidence and you will not be in any way discriminated against because you have complained. 


comments, compliments & complaints
comments, compliments & complaints



Where can I get more help and advice?

Patient Experience Advisors

Barnet, Enfield & Haringey Mental Health Trust
Ivy House, Chase Farm Hospital
The Ridgeway
Tel: 020 8702 6705

Patient Experience Managers

Barnet, Enfield and Haringey Mental Health NHS Trust
P2 Old Audiology
St Ann’s Hospital
St Ann’s Road
London, N15 3TH

For complaints related to care received in:

Barnet:                        Tel: 020 8702 4700
Enfield Landline:         Tel: 020 8702 4700   
Haringey Landline:     Tel: 020 8702 4700   
Specialist Services      Tel: 020 8702 4700
(Specialist Services includes Eating Disorders, Forensic Services, Substance Misuse and Fixed Threat Assessment Centre).

Taking your concerns to the top

"The best way to offer a high quality service is to listen to what our clients say, be it good or bad, and use that information to improve the services that we provide."

If you prefer to put your points in writing to the Chief Executive, please address your letter to:

Jinjer Kandola
Chief Executive
Barnet, Enfield and Haringey Mental Health Trust,
Trust Headquarters,
Orchard House
St Ann's Hospital, St Ann's Road,
London N15 3TH



Please do tell us when we get things right, compliments are always welcome and help encourage our staff. We would love to hear from you!

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