Patients and carers
Our services have been heavily affected by the NHS response to the rapidly evolving coronavirus (COVID-19) situation which will lead to us taking longer than usual to answer your call. Please bear with us.
We ask that you do not attend any of our sites without first calling our crisis lines due to the risk of spreading the coronavirus.
We’ve introduced a new helpline for people experiencing a mental health crisis:
24-hour helpline: 0300 0200 500
You can call this number to get help or advice in a crisis from our trained mental health advisors and clinicians, 24 hours a day, 7 days a week, 365 days a year.
Urgent and non-urgent referrals to our specialist adult mental health services, such as eating disorders and personality disorders, will remain unchanged. Referrals to CAMHS will also remain unchanged.
You can find out about the different services we offer and information about how to access or refer to a service on the services section of the website.
We always appreciate feedback from our service users and hearing about the impact our services had on their lives. If you have any feedback about your experience within our services, we would love to hear from you!
Please do tell us when we get things right, compliments are always welcome and help to encourage our staff. Equally, if you are unhappy with the care you received, we would like to know about it as soon as possible so that we can learn more and keep improving our services.