Coronavirus updates

COVID-19 is a new illness that can affect your lungs and airways. It is caused by a virus called Coronavirus.

We are working with Public Health England and NHS England, and following their latest guidance.  

We are keeping our services going as much as possible, but each service is having to look at new ways of operating. You may be offered a telephone consultation instead of a face-to-face one, and group activities and events have been cancelled.

Please be assured we are still offering high quality effective mental health care, but we have had to change the way we do this to follow the Government's social distancing guidelines and protect our service users, carers and staff.

This page will be regularly updated with information and guidance about Coronavirus – to check when it was last updated scroll down to the bottom of the page.

On this page

Changes to our services

Find out more about the changes to our services.

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Visitors

Due to the coronavirus pandemic, we are limiting visitors to our sites to protect our service users, their carers and our staff. 

Please check with the staff looking after your friend or relative first to discuss whether a visit is possible.

If you do visit any of our sites to see a patient or for an appointment, you must wear a mask or face covering.

Please do NOT visit the Trust under any circumstances if you are experiencing coronavirus symptoms.  

Download Visitor Guidance

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Your appointment

If you need to rearrange your appointment, please phone the telephone number listed on your appointment letter. If you have been offered a video consultation, read about the Attend Anywhere service here.

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What to do if you need urgent help

We have introduced a new helpline for people experiencing a mental health crisis 0300 0200 500. You can call this number to get support or advice 24/7.

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Guidance for patients

Download an easy read information leaflet that provides guidance on addressing the Coronavirus outbreak.

Read translations of Government advice and information in other languages.

See guidance about household isolation.

Find out more about clozapine and blood testing during the Coronavirus outbreak.

Download resources to support families and carers of people with learning disabilities through the Coronavirus restrictions, and resources for use with people with learning disabilities

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Volunteer support and wellbeing resources

Voluntary services are available nationally and within the boroughs of Barnet, Enfield and Haringey.

If you would like an NHS Volunteer Responder (see below for support available), please call our 24/7 helpline for a referral on 0300 0200 500.

  • Community Response volunteer: to collect and deliver shopping, medication or other essential supplies.
  • Patient Transport volunteer: to provide transport to patients who are ready for discharge and ensure that they are settled safely back into their homes.
  • Check in and Chat volunteer: to provide telephone support to individuals who are at risk of loneliness.

If you would like support from our local voluntary services, please click on the links below:

Find out more about COVID-19 updates from Barnet, Enfield and Haringey Councils using the links below:

Wellbeing resources

Staying home and staying well:

  • Mind has put together useful resources for people who need to stay at home.
  • Recovery College Online provides free online courses to help you stay well at home.
  • Anxiety UK has a non-emergency helpline for support with general anxiety. 
  • Every Mind Matters has been created by Public Health England and approved by the NHS. It gives you simple and practical advice to get a healthier mind and get more out of life – from how to deal with stress and anxiety, to boosting our mood or sleeping better.

Online resources to support your wellbeing journey at home and beyond:

  • The Good Thinking website is an NHS approved mental health and wellbeing resource aimed at those of us working and/or living in London. It includes helpful advice specific to how we can look after ourselves in a time of social distancing and self-isolation.
  • SilverCloud offers online resources for general wellbeing (accessible to BEH patients using access code NHS2020).
  • 'MyWellbeing Plan' is a self-management and recovery tool using principles that support the recovery approach – developed by the Enablement Partnership, Peers and staff from across the organisation:
  • Looking after your feelings and body – the easy read guide by Public Health England is an additional good resource.

Help in a crisis

  • Shout offers a 24/7 text service (free on all major mobile networks) for anyone in a crisis anytime, anywhere.

Suicide prevention

Suicide prevention for young people under 35

  • Papyrus has an app and also a guide on how to use and make safety plans.

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 What to do if you have symptoms of Coronavirus

We are asking anyone who has symptoms, or anyone who has been in contact with someone with symptoms, not to attend hospital or any of our sites. You should follow the Government rules to stay at home. The symptoms of coronavirus are:

  • a high temperature
  • a new, continuous cough
  • difficulty breathing
  • loss of smell or taste 

Use the 111 online coronavirus service to find out what to do. Only call 111 if you cannot get help online.

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How to avoid catching or spreading Coronavirus

Do

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Don't

  • Do not touch your eyes, nose or mouth if your hands are not clean

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Quick links

Coronavirus guidance for carers

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Last updated – 10 June 2020