Barnet, Enfield and Haringey Mental Health NHS Trust moves up to “Good” CQC rating, and is “very patient-centred”

Date: 25 September 2019

CQC group photo

We have been rated as “Good” by the Care Quality Commission (CQC) in its report published today.

This reflects improvements the Trust has made since the last CQC inspection in 2017 when our rating was “Requires Improvement”.

The CQC has rated the Trust “Good” for being effective, caring, responsive and well-led. The report is based on an inspection of the Trust during summer 2019.

The CQC found improvements in the majority of the teams and wards inspected. Forensic (secure) wards and community mental health services for older people were both rated “Outstanding”.

Enfield community health services maintained its existing overall rating of “Good”.

The CQC also found “Outstanding practice” in wards for older people with mental health problems and in mental health crisis and health-based places of safety.

Across the Trust, the CQC highlighted:

  • The “very patient-centred” culture of the Trust – staff “care deeply about delivering the best care possible for their patients”
  • Effective leadership aware of and addressing the challenges facing the Trust including “an ambitious board” with “tremendous energy and commitment”
  • The work under way to improve the quality of the Trust’s buildings, including the large-scale redevelopment of St Ann’s Hospital
  • The Trust’s Fit for the Future strategy to continue to improve services which was developed collaboratively with patients, carers, staff and external stakeholders
  • The Trust’s improved financial position.


The CQC has rated the Trust as requiring improvement on safety. It highlighted challenges with recruitment and retention of permanent staff, some delays with completing Mental Health Act assessments, and the need to ensure all staff complete mandatory training. However, the CQC noted that the Trust is aware of these issues and is working hard to address them.

Welcoming the report, Jinjer Kandola, Chief Executive of the Trust, said:

“Today’s report reflects the significant improvements we have made as a Trust overall. The communities we serve rightly expect us to provide high-quality, responsive services to meet their mental health needs. I am very pleased that the CQC has found that overall we are meeting those expectations to a Good standard.

“I’d like to pay tribute to our caring, hard working and passionate staff for their commitment to delivering the best care possible for our patients.

“We are already building on the areas identified by the CQC – both doing more of what is working well and addressing what needs to improve. Our ambition is to become a truly outstanding provider of integrated healthcare in north London and beyond.”

The CQC’s report is available here

  • Summary:

    We have been rated as “Good” by the Care Quality Commission (CQC) in its report published today.

    This reflects improvements the Trust has made since the last CQC inspection in 2017 when our rating was “Requires Improvement”.