Brilliant Basics

Like most trusts we have our own unique vision, and developed a suite of values, standards and behaviours which we adhere to when we care for our patients, look after our staff and do business with our partners. 

Brilliant Basics logo

One of our ways of working is something we call Brilliant Basics.

Brilliant Basics is about providing the right care, first time, every time and is made up of a series of work streams that will help us improve our standards of care. 

As a Trust we have come up with a set of Brilliant Basics which we want every clinical team across BEH to adopt and to work on.  We have also asked that teams come up with their own additional Brilliant Basics which they can bring to life in their team or on their ward.  And below we set out why Brilliant Basics isn't just for clinical colleagues too.

Teams may well ask themselves:

  • Are we providing safe care?
  • Are we being kind, compassionate and respectful to patients as well as colleagues?
  • Are we sharing good practice?
  • Do we know how to raise concerns and report incidents?
  • Is our mandatory training up to date?
  • Are we providing the basics of care?


Amanda Pithouse, our Executive Director of Nursing, Quality and Governance says, “Brilliant Basics is about getting the basics right so we have a solid base on which we can deliver outstanding care.

“It’s also not just for clinical staff. It’s for all staff in all areas of the organisation.  Whatever your role at BEH you play a very important part in ensuring we deliver the best care for our patients and families.  There is always room for improvement and Brilliant Basics will focus your mind on asking the right questions, and setting a standard that we can consistently meet.”

You can see the full list of Brilliant Basics, mainly aimed at clinical staff, at the bottom of this page, but it is also important that Brilliant Basics is for non-clinical staff too.

We want non-clinicians to set agree what they will do within their team to improve the quality of what they do.

For example, to help set a series of standards for non-clinical staff you might ask your teams:

  • Am I polite and helpful whenever I communicate with patients and staff, whether it is face to face, over the phone or by email?
  • If a request comes through to my department, do we respond swiftly and provide a timeline to delivery?
  • Do we ever ask the people we are helping, “How did we do?” and “Were you happy  with the service we gave?”
  • Is our mandatory training up to date?

If we all deliver Brilliant Basics we will be able to provide continuously good care for our patients, and ensure that BEH is a fantastic place to work for our colleagues.

Through staff engagement we have developed 10 Brilliant Basics for patient care at BEH: 

Timely Access to Beds: Are patients cared for in the right place, by the right staff, with right skills at the right time?

Policies: Do you know and understand our policies?

Safe Environments: Are all areas clean and tidy – i.e. a place where you’d want to receive care?

Floor to Board Data:  Is our care as effective and efficient as possible, and do we have the data to prove it?

Risk Assessments and Care Planning: Are these completed in a timely and documented way.  Do we work with families and patients?

Reducing Restrictive Practices: Are we working in the least restrictive way by reducing conflict and containment?

Staffing/Workforce data: Have we got the right staff with the right skills? Do we understand the challenges we face?

132 rights/capacity to consent: Are processes in place to ensure our patients understand their rights while in our care?

Mandatory training: Is our training up to date? Are we providing safe, effective care?

Physical Health Monitoring: Are our patients’ physical and mental health needs being addressed together?

To help you understand the Brilliant Basic themes a little better we have put together a number of videos.  Over time we will have a video per Brilliant Basic.  Each theme is explained to you by our Brilliant Basic workstream lead.

Physical Healthcare


Risk Assessments and Care Planning


Brilliant Basics Posters 

Poster 1

Poster 2

Poster 3