Plain English

It is our policy to provide information on this website in plain English. If there is anything on this website you do not understand please let us know and help us improve the website contact.  You can email

Increasing the font size

Internet Explorer – on the toolbar at the top of your website page select ‘view’.  Scroll down the drop-down list to ‘text size’.  You can choose one of the following sizes:

  • Largest
  • Larger
  • Medium
  • Smaller
  • Smallest

Text Only

At the top of this page in the left hand corner, there is a Text-Only link, which will display only the text of the page.  If you would like to revert back to the normal view you can do so by clicking on ‘Graphic version of this page’.

Website language translation

You can translate this website into a number of languages using by clicking on one of the languages at the bottom of this page.


Need help reading our website?

We have added the world-leading digital inclusion software, Browsealoud, to our website - making our content more accessible with reading and translation support.

Try it out - it’s free!
Click on the Browsealoud launchpad image that appears on the top left of your screen to launch the support toolbar. Then simply click on any text to hear it read out loud.

How does Browsealoud help?
Browsealoud offers a host of reading and translation support - helping you to access and understand our website better.

  • text-to-speech: click on or select any text to hear it read aloud
  • translation: written and spoken translations in multiple languages
  • text magnification: enlarges text and reads it out loud
  • mp3 generation: converts selected text into an MP3 audio file
  • screen mask: blocks distractions on screen with a tinted mask
  • web page simplifer: removes clutter from the screen, displaying only the main text
  • settings: customise options to suit individual needs or preferences

All the features are accessed from an easy-to-use, floating toolbar - allowing you to drag and drop it anywhere on screen.

Need support?

Visit, the dedicated support portal from Texthelp - the makers of Browsealoud.

Did you find Browsealoud useful?
Texthelp are constantly striving to provide the very best digital inclusion software for those who need it the most. They’d love to know what you think of Browsealoud, contact


Accessible Information Standard

BEH adheres to the Accessible Information Standard (AIS).  This means  we will help people who have difficulty accessing and understanding information, and support them to communicate effectively.  This means reading aloud technology on this website and easy-read literature available on request .

The Accessible Information Standard became Law in 2016 and as a Trust we have worked hard to ensure that staff are equipped with the tools and resources that they need to successfully meet the varied needs of our service users and carers.

What is the Accessible Information Standard?

The Accessible Information Standard was published by NHS England in July 2015. The Standard applies to all NHS and publically funded adult social care providers and ensures that all service users and carers are provided with information that they can access and understand, and supported to communicate effectively.

Who does the Standard apply to?

The Standard applies to any service user or carer who requires accessible information and/or communication support due to disability (including learning disability), communication impairment or sensory loss.

The Standard does not apply to foreign language needs, nor a preference for a particular information format.

What is accessible information?

Accessible information is information which is able to be read, received and understood by the individual or group for which it is intended. For people with an accessible information need, information is provided in an alternative to Standard printed or handwritten English, for example large print, braille or email.

What is communication support?

Communication support is the support that a service user or carer needs to effective, and accurately communicate with a staff member. This may mean the use of aids or equipment or by staff making adjustments to their behaviour to enable effective communication. Where appropriate, there may be involvement of communication professionals such as British Sign Language interpreters and deafblind manual interpreters.

What does the Standard mean for Trust service users and their carers?

Service users and carers will be asked two questions at the point of initial contact with Trust services, to determine whether they have any accessible information or communication support needs. If the answer to either of these questions is yes, then four more questions will be asked about the details of those needs. This will be recorded in the service users clinical record. From this point, staff responsible for providing their care will provide accessible information and communication support, in order to meet those identified needs.

Key Trust activities to meet the requirements of the Standard

A range of solutions are available to Trust staff to support them in assessing and responding to the accessible information and/or communication support needs of our service users and carers, including:

  • An assessment tool to identify accessible information and communication needs
  • Dedicated templates to record accessible information and communication needs within service users’ clinical records
  • Resources to help patients communicate effectively with staff such as British Sign Language interpreters or deafblind touch interpreters
  • A range of patient information resources in accessible formats such as easy read
  • A suite of training materials to support staff to provide communication support
  • Website accessibility tools such as BrowseAloud and text size adjustability
  • If you would like information in easy-read, braille, or other format then please get in touch with

For more information about the Accessible Information Standard, visit NHS England’s webpage dedicated to the Standard:

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